At LGM we form strategic partnerships with our dealers to deliver excellence not just in the F&I office but throughout the dealership.

We call it the LGM
EXPERIENCE.

TRAINING

Elite Performance Training
Our training delivers techniques and processes that prioritize the F&I menu and tightens up the sales presentation for improved sales results and customer experience. Discover more
In Dealership Training
We come to you. Our regional trainers alongside our DDMs can provide in-dealership training to develop your F&I team.
Webinar and Online Resources
We provide a wide range of quality webinars to improve product knowledge and sales techniques supplemented by a library of online resources.

DEVELOPMENT

Dedicated Dealer Development Managers (DDMs)
Our DDMs are focussed on your complete dealership not just one area of F&I. Our consultative approach means you will have one key contact dedicated to your dealership’s performance.
Qualified Support
Our DDMs are CPSA trained to be masters of consultative selling and licensed according to provincial regulatory requirements.
Strategic Partners
We partner with your dealership to focus on five key strategic areas: Management consultation, staff, training, pay plans and systems and controls.

INCENTIVES

Rewards across the dealership
Our rewards are designed to motivate and inspire exceptional sales performance within your dealership.
Total Transparency
Dealer Principals have oversight of all rewards and incentives provided to your dealership.
Responsible Programs
All of our incentives are compliant with Canadian laws and regulations.

PRODUCTS

Our products are designed to provide an exceptional experience throughout your customer’s vehicle ownership, from the point of purchase, to service work, and at repeat buying. We are dedicated to creating loyal customers for your dealership.

Customer Centric

We listen, we learn, we innovate. With our finger on the pulse of automotive trends and your customers buying habits, we have proven to be first to market with new F&I products and solutions that foster sales performance and customer satisfaction.

Innovative

Every LGM product is compliant in accordance with Provincial and Federal regulations.

Compliant

We believe OEM branded products are best for the consumer, that’s why we represent the most OEM branded products in Canada. Our SecureDrive products provide manufacturer level quality if an aftermarket solution is required.

Branded

Mechanical Breakdown Protection

Comprehensive mechanical failure coverage, repairs are made at your dealership whenever possible with genuine parts and retail labour rates.

Appearance Protection

Coverage for appearance related damage; repairs are made at your dealership whenever possible with genuine parts and retail labour rates.

Vehicle Loss Privilege Program

Provides an in-store loyalty credit in the event of a partial or total loss; alleviating the concern of negative equity and bringing the customer back to your dealership to replace
their vehicle.

Loan Protection

Ensures your customer can meet their financial obligations in the event of a life-altering event such as illness or death.

Additional Products

o Certified Pre-Owned
o Lease Excess Wear Waiver
o Anti-Theft
o More Info

SERVICE & SUPPORT

NIDPP
OUTSTANDING RESPONSE TIME
Time is money, that’s why we boast excellent response
times so your staff can dedicate their time to your customers.
SCP Accredited

Calls answered in 60
seconds or less: 91%

Average Speed of
Answer: 20 seconds

Average Call
Duration: 3:44

Response Time
SCP Accredited
Our customer service standards are proven.
We have undergone a complete Service Capability and Performance audit to ensure
every aspect of our organization is providing exceptional service for our dealers.
Administration
SCP Accredited
Efficient Administration Processes
We align our processes with your dealership to make doing business
with us easy, accurate and efficient. We allow your dealership to remit through
credit card or electronic fund transfer.
NIDPP
Administration
No Interest Deferred Payment Plan (NIDPP)
When your customer requires creative financing to purchase F&I products,
our NIDPP program allows the funding you need to make the deal.
Response Time

CLAIMS

We ensure that genuine branded parts are provided on all of our claims. Your customers deserve the best quality repair, that’s why our adjusters are qualified to ensure the right repair is recommended every time.
We understand that time is money, that is why our claims transactions are fast, accurate and efficient. Our dealers appreciate our ability to pay claims immediately via credit card.
We trust that your service department can provide the highest quality repair for your customer. That’s why we cover genuine parts and retail labour rates, resulting in profitable claim repairs for your dealership.
We place a high priority on you and your customer’s satisfaction. We have dedicated staff to monitor and ensure your expectations are met.
0
Total warranty claims processed:
0
Million

Warranty claims paid to date

CUSTOMER RETENTION

  • Customer
    Satisfaction = Loyalty

    We know if your customers are happy with their complete vehicle ownership experience, they will return again and again. All of our products and services are customer-centric to deliver a customer experience that aligns with your dealership.

  • Service
    Traffic

    You want your customers back in the dealership as much as possible – we make that happen. Our products are designed to ensure your customer returns for service, whether it is a new transmission or a scratched rim.

  • Repeat
    Purchasing

    Many of our products have
    in-store loyalty credit benefits. This ensures customers return to your dealership for their next purchase.

CONTACT US

Office Locations:

BRITISH COLUMBIA OFFICE
Suite 400, 1021 West Hastings Street,
Vancouver, BC, V6E 0C3

ONTARIO OFFICE
2010 Winston Park Dr., Suite 300
Oakville, ON L6H 5R7

QUEBEC OFFICE
1111,  boulevard Dr Frederik-Philips,
bureau 450, Saint-Laurent (Québec)
H4M 2X6

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